Customer Care

Amazingly, a home is one of the last hand-built products left in the world you can watch built from start to finish! Once Napolitano Homes has assembled the natural and manufactured materials in your home, the components interact with each other and the environment. A home, like an automobile, requires care and attention from day one. General homeowner maintenance is essential to providing a quality home for a lifetime. Many times a minor adjustment or repair done immediately saves a more serious, time-consuming, and sometimes costly repair later. By caring for your new home attentively, you ensure your enjoyment of it for years to come.

Since all wood absorbs and releases moisture, it is easily affected by temperature and humidity variances. Please note that extreme temperature changes, as well as, seasonal changes can cause wood flooring to shrink or swell. Swelling may cause the floor to cup or buckle. If such a condition is noted in your home, the use of devices such as a humidifier, dehumidifier, air conditioner, heater, or a combination may be utilized to obtain the desired result.

Help preserve your new floor by:

• Place breathable, dirt catching mats at all room entrances.
• Area rugs should be placed in high traffic areas.
• Keep pet claws trimmed.
• Do not walk on the floor with spike high heels, athletic cleats, taps, or other damaging soles.
• Only use a dry mop or a hardwood floor mop with a swivel head and terry cloth cover.
• Use only floor cleaning products recommended by the flooring manufacturer.

Original caulking both inside and outside the home will shrink and crack over time due to temperature variances and due to normal weathering. Our limited warranty program will address caulk issues at the 12-Week Review only, as caulking is a home maintenance issue and should be checked once a year. If needed, clean the old joint and then reapply the same caulking material to achieve a proper seal.

Changing humidity levels in the home can cause wood to shrink, warp or crack. Examine all wood trim once a year for corner separations, warping, or cracks, as well as dust accumulation. Keep wood trim clean, painted and/or polished for best results. For cracks and corner separations, fill in gaps with matching wood putty. Warped trim can be re-secured with finish nails. Use a nail set tool to set the finish nail heads slightly into the wood then cover with matching putty or paint as appropriate.

During the winter months when snow and ice are a factor, the municipalities may place de-icing agents, such as salt, on the roads to aid in traffic safety. Please note that these de-icing agents can cause serious deterioration to driveways and walkways, thus do not use them directly on your drive or walk ways. It is recommended that you wash down any driveways and walkways that may have been affected by the de-icing agents tracked in these areas, by either car or pedestrians, in order to preserve the surface of such.

From time to time, brick can and will be affected by efflorescence. This is a natural chemical reaction that occurs from time to time on masonry units, such as brick. This common occurrence with brick and/or masonry usually comes and goes in cycles. Efflorescence is a powdery stain, usually white, on the surface of masonry units, caused by the leaching of soluble salts to the surface as moisture moves through it. So, should the brick on your home develop white splotches, you will know that your brick is experiencing a natural occurrence and not to worry.